The ability to track and manage all communications within an organization is excellent, as well as the reporting. Not having multiple people in one place with the same tasks. That would be ideal. I have been able to use the dashboard to see all issues with my organization and ensure those are being resolved. Also, I am able to set up workflows and automate different jobs within Moaah that I otherwise have to create by hand, which saves me time. I like that it is easy to use, has nice featuresβ¦