As a working mother, I'm always looking for simple, inexpensive ways to make my house more welcoming. That's why I was so happy to find NAISI, an online shop that sells everything from kitchenware to furniture to slipcovers, all at reasonable prices. My anticipation was short-lived, however, because of my encounter with their website. To begin with, the site's poor structure and restricted search functionality made it difficult to find what I was looking for. Finding what I needed was a…