I like that it's easy to use for small businesses without having an IT department or legal team at hand - can be used by anyone who wants some basic advice but doesn't have time/resources available otherwise! It does not always provide clear answers (e g there are no templates) so you need help from someone else when using this service; also sometimes they donβt respond quickly enough if your question requires immediate attention which could lead business owners into making bad decisions dueβ¦