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PeakMetrics Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
Marketing, Public Relations (PR)

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Description of PeakMetrics

PeakMetrics (formerly CivicFeed) is a media intelligence platform that helps you you manage your brand reputation, track competitors, measure media impact, and amplify your message.

Reviews

Global ratings 4
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Type of review

Revainrating 5 out of 5

Great tool that is user friendly and intuitive

I like how easy it was to learn the product as well as customize our account settings for different areas of interest we have at work. It's not always apparent what data should be pulled in or out from other sources; sometimes there are certain features unavailable even after paying an upgrade fee. This can lead to some confusion when trying to get answers about why metrics aren't showing up correctly. The free version allows us to use all available functionality without any limitations but…

Pros
  • Easy interface
  • Ability track many pieces across several platforms (Yelp, Twitter)
  • Comprehensive search engine that is intuitive enough you don` t need support helpdesk assistance most times.
  • Relatively affordable compared with similar offerings

I love how easy it was to set up our account with peak metrics! It took us about 20 minutes from start-to finish for someone who has never used this before in their life!! The customer service team were fantastic as well - they helped me get everything setup quickly even though we are located across two different countries so communication could be tricky at times but everyone seemed super helpful when things got difficult or confusing :) We have been able use all of these features which makes…

Pros
  • The ease of use and the customer service team!
Cons
  • I wish the app was available for android phones as well

Revainrating 4 out of 5

Perfect platform that has already helped increase conversions

It provides an excellent way to gather data about our clients' brands in real time - something we didn't have access too before using this tool! They do great work with their support team as well; they are always willing t help when I need it most which really makes me feel like my requests for updates/fixes will be met promptly!! If there were more ways of exporting or sharing client-specific reports outside PM than just via email then maybe these could become some sort customisable features…

Pros
  • I like how we can do so much with one interface using this tool it's definitely one of the smartest I have used for so many years
Cons
  • There are some small areas where I wish they could improve and make the UI better, but this is easily fixable when the time comes

Revainrating 4 out of 5

Perfect all-inclusive package without many complications

I love how easy it was to set up my account! There's nothing too complicated about this product - just make sure you have good data from Google Analytics or another analytics tool before running any campaigns with Peakmetrics. We were able to quickly see what our audience likes/dislikes so we can adjust accordingly for future campaigns. It also gave us some great insights into where people are reading articles online. The reporting is really useful as well. I wish there could be more…

Pros
  • Easy interface
  • Great support team (super friendly)
  • Ability report results by device & location makes campaign tracking very accurate.
  • Excellent UX design overall
  • looks professional even when all screenshots show mostly boring info ;)
  • You get free access via LinkedIn Ads Manager :)
Cons
  • (not much)