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Pegasys Cloud Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
IT Management, IT Service Management Tools

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Description of Pegasys Cloud

Pegasys Cloud allows your IT service desk teams to tackle those tedious tasks with a simple interface that needs no training. Free up IT resources and focus on surpassing your business goals instead of wasting time on routine tasks. Pegasys Cloud allows anyone on your IT team to resolve service requests, some in seconds, instead of taking an hour or more. Empower your whole team, as they work on end-user, server, network, firewall and directory based issues. It’s like having multiple senior IT engineers, but wrapped up inside of a single browser pane and consistently delivering speed and error-free resolutions that today's businesses demand.

Reviews

Global ratings 4
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Type of review

Revainrating 5 out of 5

Reliable CRM system and perfect support

The ease of use is one thing I like most about this software, it's very intuitive for anyone who has basic computer skills. It's also easy to manage as well because everything you need can be found in the dashboard. There are some modules/features I wish could have been included but they're not available at all so we had to build our own solution which took more time than expected. We were able to find solutions to problems such as scheduling meetings or data backups without having to go…

Revainrating 4 out of 5

Easy-to Use Ticketer with Reporting Capabilities

I like how easy it is for my team to use, as well as the ease of using this software in our organization. It's very intuitive and has great features such as reporting and dashboards. The price point can be expensive but there are some free trial options available so you could try before buying. If you're looking for an easy way to manage tickets within your org, this is definitely worth trying out! We've been able to organize all of our ticketing into one place which makes it easier for users…

Pros
  • Easy interface
  • Reporting capabilities across departments
  • Dashboard functionality.
  • Great customer support from salesforce staff (they respond quickly!)
Cons
  • Can cost more than competitors.
  • Limited customization

Revainrating 5 out of 5

Great tool for managing your network devices

It's easy enough for our staff members who are not technical people at all, but it would be nice if we could manage more complex cases where they needed extra help. If you don't have too many tech-savvy teammembers or other resources in house (like me), then this is definitely worth taking advantage of! We use this system mainly because it gives us control over some aspects of computer operations while giving them access when required, rather than having someone from my department monitoring…

Pros
  • Easy interface
  • Great customization options.
  • Great price point compared against competitors like Cisco/Juniper Networking solutions which cost much higher prices per hour,
  • Scalability allows upscale easily through additional hardware purchases; )Good security measures including firewalls etc., included outofbox

Revainrating 4 out of 5

An intuitive online task manager that anyone can easily manage

Ease of use, everything is there for you - from creating tickets via email or chat up-to setting reminders in Outlook using Reminds feature.- The tool has multiple templates available which makes it easy when assigning work orders as well as tracking KPIs at any given moment.- I like its ability to track my time spent working remotely even if i am not physically present within an office environment! It's more efficient than taking notes manually every day!! Nothing much so far but would be…

Pros
  • Easy access through mobile phone8)
  • Good documentation15).) Flexible tools16.Great reporting functionality
Cons
  • A bit complex setup process; requires training17)
  • Less intuitive