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Phase V Fulfillment Review

4

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Other Services, Third-Party Logistics

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Description of Phase V Fulfillment

Phase V takes the time to explore your business and understand your vision. Armed with an understanding of your current fulfillment situation, business goals and product, it develops a tailor-made strategy to ensure you reach your goals.

Reviews

Global ratings 4
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Type of review

Revainrating 5 out of 5

Great staffs, quick response times with awesome support

The customer service is amazing! I can't think about much that was bad at all in my experience using this platform for our Amazon orders. It has been great having them be so helpful even when we had some issues out side their control (ie - not enough shipping supplies). Our customers love these guys as they are extremely friendly which helps us build trust early into any relationship. There really isn’t too many things but if there were something specific would like more help/training from…

Pros
  • Customer Service
  • Easy to use interface with quick turnarounds, especially during peak seasons.
  • Highly accurate tracking system keeping everyone updated quickly without lag time between steps.
  • Great website layout including easy access tabs
Cons
  • Some problems

Revainrating 5 out of 5

Very attentive, helpful group of people

I like that they are very thorough in their approach. They ask all the right questions and really dig into what your needs are. What is important to you? How do you want to be perceived by customers? How can we help you grow your business? It's great when you have someone who has done this before who is able to guide you through the process. There isn't much to dislike about our relationship at this point. We've been working together for over a year now and everything has gone smoothly. They're

Pros
  • The people, especially Kiernan
  • Their willingness/ability (sometimes)to let me make decisions.
  • That it works well even though there may not seem any rhyme or reason behind how something was designed
Cons
  • There are troubles

Revainrating 5 out of 5

Exceptional customer service from start to finish

I like that they are always willing (and able) for input from their clients! They will listen carefully when asked questions about what we want our shipping process or logistics look/feel /etc. It's refreshingly difficult sometimes just getting someone at this level in retail who is truly interested - but not all companies seem so eager these days? Definitely would love more flexibility around deadlines & scope changes during project execution phase as well!! So far everything has gone smoothly

Pros
  • No needless guesswork anymore ! And best part ; absolutely nothing lost due diligence wise which could have been otherwise if using 3rd party software platforms only
Cons
  • Nothing

Revainrating 5 out of 5

Great Platform to run your whole business operations

I like that they are dedicated more towards service oriented companies rather than just retail or ecommerce businesses only - this is beneficial for any type/size firm regardless if in B2B salesforce etc! It's hard sometimes when there isn't much support during some processes (e.g., customizing templates). However overall customer care has been great through email as well from their staff members within phases team! There aren’t many things negative about my experience working at phase so far…

Pros
  • Customer Support
  • Customizable Templates& Processes
  • Integrated with SalesForce, Hubspot to automate tasks quickly
Cons
  • Nothing