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Plum Voice Hosted IVR Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Contact Center Software

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Description of Plum Voice Hosted IVR

Plum Voice is a that allows users to customize interactive voice response (IVR), call routing, and messaging applications to personalize their most frequent automated customer interactions. Users can view analytics to optimize IVR. Highest security standards are used in the platform keeping customer information safe.

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Revainrating 4 out of 5

Flexibility, ease and efficiency: Plum Voice Hosted IVR

The best part about this service was it's flexibility! I could use any of my own scripts or they have several pre-made ones available if you need one but don't want to write your script yourself. It also has some great builtin features like auto attendant options for different states/countries which makes life easier when managing many numbers at once without having multiple products with separate menus etc.. You do get what u pay for so be sure its worth all those extra dollars otherwise dont…

Pros
  • They offer excellent customer support via email too really helpful folks over th ephone :)
Cons
  • There are not enough good looking templates included; however i did find others online