I like how it can be used to schedule, track time in projects as well as clients! It helps me keep all my contacts organized with notes or other relevant information attached so that they are easy access when needed - which saves tons of paper!! Not much but what there was had been improved upon since last year's update (which really helped). The ability not only see who has contacted you via email/text message at any given moment if need arises would have made this program even more usefulβ¦