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ROBIN Conversation Console Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Customer Communications Management

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Description of ROBIN Conversation Console

ROBIN is a tech & consultancy firm based in The Netherlands, specialised in eCommerce customer service. We are the only customer service technology company in the world that helps its customers build performance, stay on top of the rising shopper expectations and greatly improve the customer experience (CX). We are a warm, personal sort of company made up of more than 30 engaged experts. In our home market of the Netherlands, we serve more than 120 leading eCommerce & retail brands. Also, we are part of Deloitte’s Fast 50 in The Netherlands. Now, we are coming to the rest of Europe. About our Products & Services ROBIN’s Conversation Console helps in-house customer service teams efficiently manage a high volume of online service and sales conversations - across channels. ROBIN Business Intelligence products deliver the insights to optimise your operation and improve CX. Our dedicated Expert Coaches use our fully automated KPI console and advanced business intelligence to gradually turn customer service into the centre-piece of smart Customer Experience management.

Reviews

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Type of review

Revainrating 5 out of 5

Great way of organizing phone traffic between various departments

I like how easy it was to set up my first call center with Robin! It has been very helpful getting our team organized for calls coming into one place instead having them spread out across multiple systems/applications at different times during each day or week - makes life easier when we're training new employees as well!! No complaints here so far but if there's anything i can think about please let me know because you guys have made this process much more efficient than what would've…

Pros
  • Very simple system & layout
  • Ease in setting everything u need (time settings, etc)
  • Can't wait until future features come along
Cons
  • Some problems