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Rocketlane Review

1

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Customer Communications Management

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Description of Rocketlane

Rocketlane is a Collaborative Customer Onboarding Platform that helps you shorten time to value, and deliver a delightful onboarding experience

Reviews

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Type of review

Revainrating 4 out of 5

A platform for seamless communication between customers and service providers

It's easy for customers in different countries with different languages (and no English) to communicate about their booking or any issues they have encountered during check-in/checkout process. I don't think it has much of an advantage over existing services like AirBnBs etc where we can talk through chat directly without paying fees as such! For those who are looking into providing customer support via this platform - make sure your software supports other language too!! The benefits include…

Pros
  • Also its great how you guys provide instant help regarding queries raised within seconds itself instead having them wait till next day..thus saving precious hours spent waiting!!!:)