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Sirportly Review

4

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Customer Service, Help Desk

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Description of Sirportly

Help desk, customer service and support solution.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Great platform and good customer support

I like the ability to have all of my tickets in one place. It's easy to access from anywhere. I dislike that it is not as user friendly as some other ticketing systems. There are several features that are difficult to find or don't work well. For example, it's very hard to change your password. The system does not allow you to change your password once you've used it. This makes sense for security reasons but it's frustrating when you need to log into an account. Also, there are no links to…

Pros
  • We can easily manage every ticket we receive regardless whether they're email based (like Salesforce), contact form submissions received via Facebook Messenger chatbots etc..all within 1 platform! In addition this enables us to store notes related specifically to emails/chats along side those records too which has helped speed up processing time immensely vs using multiple platforms individually at present
Cons
  • Not bad

Revainrating 4 out of 5

This tool will help you automate your customer support

I am extremely happy with everything about this product! The ease of use is amazing AND it's very user friendly! It has been flawless in every way! We are solving our ticketing issues, as well as giving our users an easy-to-use system to interact with us. I haven't found anything yet that I dislike about SirPortly! Our employees love using it now and we've reduced all tickets by over 50% since implementing this software. We're able to solve more problems quicker than before without adding too…

Pros
  • Great support
  • Easy interface
  • Very organized database management (and updates!)
Cons
  • Nothing really..it works great

Revainrating 5 out of 5

Great platform and good customer support

I like the ability to have all of my tickets in one place. It's easy to access from anywhere. I dislike that it is not as user friendly as some other ticketing systems. There are several features that are difficult to find or don't work well. For example, it's very hard to change your password. The system does not allow you to change your password once you've used it. This makes sense for security reasons but it's frustrating when you need to log into an account. Also, there are no links to…

Pros
  • We can easily manage every ticket we receive regardless whether they're email based (like Salesforce), contact form submissions received via Facebook Messenger chatbots etc..all within 1 platform! In addition this enables us to store notes related specifically to emails/chats along side those records too which has helped speed up processing time immensely vs using multiple platforms individually at present
Cons
  • Not bad

Revainrating 4 out of 5

This tool will help you automate your customer support

I am extremely happy with everything about this product! The ease of use is amazing AND it's very user friendly! It has been flawless in every way! We are solving our ticketing issues, as well as giving our users an easy-to-use system to interact with us. I haven't found anything yet that I dislike about SirPortly! Our employees love using it now and we've reduced all tickets by over 50% since implementing this software. We're able to solve more problems quicker than before without adding too…

Pros
  • Great support
  • Easy interface
  • Very organized database management (and updates!)
Cons
  • Nothing really..it works great