The best part is the ability to integrate the contact center with the CRM. The system is very easy to use and it is very robust. The reporting is very powerful and the ability to send SMS to multiple countries, countries by city, countries by state, and countries by countries is the best feature. The system is very customizable and the user interface is very straightforward. The system is very robust and the customer support is good. Sometimes the system is a bit slow.
The system works well…