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Switchfly Loyalty Review

3

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Marketing, Demand Generation

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Description of Switchfly Loyalty

Switchfly is a SaaS travel-commerce and loyalty engagement platform that allows you to deploy online services.

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great Software With Excellent Convenience Features

The ability for customers who are members of my business (iDentify) or other businesses I am affiliated with, as well as those in our database directly through this software to be able to access their account information 24/7 from anywhere via mobile devices! This also makes it super easy when out at shows since we can login while away from home base without having customer service help us do so all day everyday! As mentioned above though there haven't been any issues thus far but if one did…

Pros
  • No More Paperwork!!! ; Supportive Community That Is Always Available With Answers When Needed
Cons
  • None

Revainrating 5 out of 5

Highly recommended and trusted platform

The customer satisfaction team in Germany have been incredibly knowledgeable about products, implementation processes etc.. My biggest con would be not knowing what we should ask for when making an enquiry or contacting Support - it feels like they are always surprised by some situation so I'm never fully sure of how things work/what's good practice! Have used their solutions (including switching airline providers) across multiple countries with fantastic outcomes including more than 1M users…

Pros
  • They're friendly helpful support services as well great prices compared to bigger players..we feel comfortable recommending switchfly ltd
Cons
  • Good but not great

Revainrating 4 out of 5

One stop shop when comes managing travel related services

The ability for users of our system, such as hotels or restaurants in their local area with whom we have an agreement, can easily sign up for membership via mobile phone app (iOS/Android), without having access through computer web browser - great! Also very easy integration into third party apps like Expedia where it's not always possible to collect user data from other sources than website itself which makes this feature even more powerful. I think there are some minor UI issues here but…

Pros
  • The ability to collect user data from anywhere and at the very easy to use mobile app
Cons
  • We use switchFly software solution mainly because all benefits available under one roof including hotel rewards points program integrated seamlessly allowing