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The Lumery Review

4

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Professional Services, Emarsys Consulting

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Description of The Lumery

The Lumery is a specialist MarTech agency that builds capability and delivers business growth by connecting people, process, data and technology.

Reviews

Global ratings 4
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Type of review

Revainrating 4 out of 5

Great Product & True Expertise: The Lumery

We have been working with them for over 3 years now (and we are still growing!) Their team has helped us understand our customer journey better than any other vendor in this space. They truly get it - they know what works and how to scale it across multiple channels/touchpoints. Our clients love being able to reach out directly via email or chat without having to wait days before getting an answer from someone who may not be available at their desk. I would strongly recommend engaging with…

Pros
  • They have a customer journey based research and they have a team of customer journey research and marketing/growth/growth marketing/growth marketing and customer journey research
Cons
  • I'm still in the onboarding and getting to know them better

Revainrating 5 out of 5

The Lumery - Highly recommended AI partner

I can say that Lumery has helped us to improve our customer experience through the implementation of chatbots and artificial intelligence. We have realized the benefits of working with Lumery in terms of building a solid foundation for the future and solving problems that we didn't even think were important yet. Lumery's team is very professional, friendly and always ready to listen to feedback. I would highly recommend them. It took some time to get used to the system but once we did it was…

Pros
  • Great results from day one.
  • Customer service outstanding! Very dedicated staff they never seem too busy when you call or send an email (and believe me there are so many people trying!) They ALWAYS reply quickly which makes all communication really easy/efficient etc
Cons
  • Almost everything is ok

Revainrating 5 out of 5

Great Company To Work With That Loves What THEY Do!

Lumery is a great company to work with. They are super responsive and always make sure that they are working on my behalf. They are very diligent and always try to find ways to make my life easier. They are always thinking about the customer and the business. They are very transparent. The only thing I dislike about Lumery is that they do not have a lot of staff. They are always working on projects and working on more projects. It's hard to be able to keep up with them. They are always working…

Pros
  • Very quick response time, helpfulness when issues arise good communicator! Always willing to help out whenever needed for whatever reason highly professional team members
Cons
  • Almost everything is ok

Revainrating 4 out of 5

Easy-to use platform that helps boost conversions

I liked the simplicity of using Lumery to create my campaigns. It was easy to set up all of my tools including custom tags, automation rules and creative templates. The customer service has been great! I had a question about a campaign and they were able to get back to me within hours. Sometimes it takes time for a support ticket to be answered but their team gets back to you quickly with answers. They are very flexible in terms of what we can do with our campaigns. We have used them for…

Pros
  • Simple interface
  • Easy to use drag & drop editing toolbox
  • Fast response times when questions come through via chat/email Support tickets.
  • Allows us flexibility over ad content choices such as target audience etc
Cons
  • Not much really nothing that comes readily immediately at this point