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TTEC Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Business Services Providers, Contact Center Consulting

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Description of TTEC

TTEC is a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands. We design, build, operate, human, amazing, scalable, smarter, connected digital, agile, smart, efficient, automated, optimized, and exceptional customer experiences. Our mission is to accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands. Founded in 1982, the company’s over 50K employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Very professional organization that delivers quality work

The team at TtEc understand my business, they provide solutions with out-of-the box thinking. They are very flexible and responsive. If you want a full service solution with multiple teams working together in one area - this is it! I have been using them since early 2018. There has not been anything i dislike about their services so far. I am impressed by the level of knowledge the team possess. Their support staff is also great. Nothing yet but if there's nothing wrong then everything looks…

Pros
  • Very knowledgeable people
  • Flexible approachable attitude
  • Easy to communicate via phone or email.
  • Always prompt responses; quick action when needed
Cons
  • Some difficulties

Revainrating 5 out of 5

Extremely patient and knowledgeable group of professionals

The team at TTEK has been extremely helpful in working with our organization towards building out an effective system solution tailored specifically toward meeting needs we were having within the agency side. They have done so without any pushback or hard feelings. It's great knowing they are there if you need them! Not much; I wish it was easier to keep up-to date about their progress/challenges along the way since sometimes communication can be difficult when dealing with remote teams from…

Pros
  • What keeps things going forward consistently also does help build camaraderie which makes this place feel like home away ffrom home.:)
Cons
  • Not the best