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unitQ Monitor Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Feedback Analytics

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Description of unitQ Monitor

unitQ Monitor analyzes popular customer channels — including App Store reviews, Zendesk tickets, and social media — in over 100 languages to uncover potential issues with your product, in real-time. * Automated feedback monitoring * Product insights from across the globe * Bugs you can reproduce and act on * Modern dashboards and real-time reporting unitQ Monitor automates issue reporting, a common support team responsibility that has been manually produced until now. We also arm support reps with the indisputable reports and metadata they need to effectively communicate issues cross-functionally.

Reviews

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Type of review

Revainrating 5 out of 5

This tool helped tremendously with dealing and solving customer issues fast

I like that it allows me know about negative feedback or any other issue right away instead of waiting for days/weeks when an email arrives from my customers (which could be months later). Also if you have many users using this software then they can create their own filters so as soon as one user mentions something is wrong another will see what's up without having too much work done by our team! It would help us solve some problems faster since we're able fix them before anyone even knows…

Pros
  • Easy to use
  • Very helpful in knowing exactly how things are going with your site, both good ways & not so good wayssome people dislike:
  • The lack off customization options