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Valor RMS Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Vertical Industry, Public Safety

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Description of Valor RMS

Valor RMS is an incident management system tool that incorporates computer aided dispatch, records management, and mobile data modules that provides operational efficiencies through a user interface.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Valor RMS - Best CMS & CQMS Solution

It's easy to use for both users who are newbies as well experienced in this field.The support team always respond quickly with fast resolution of issues or questions I have had while using their product. The best thing about it has nothing really but if you like all-in-one solution then i think its very good choice because there isn't any other single software which can do everything at one place. So far we haven't faced anything major issue so no comment here yet. We used valors rms since 3…

Pros
  • Easy to learn, flexible pricing model makes lot convenient compared than most competitors available outthere.Also provides excellent services around your concerns especially during development phase alongwith providing dedicated account manager
Cons
  • Nothing much except few minor UI enhancements that could've been made better

Revainrating 5 out of 5

Great Customer Service & Understanding Dispatches

The customer service team at Valor has been amazing to work with! They are always willing to help and go above and beyond to ensure we have the support we need. I dislike that you cannot transfer calls from one dispatcher to another without having to create a new call. It would be nice if they could just transfer calls from one dispatcher to another so that we can take advantage of all the different dispatchers and still stay in one office. We are solving our problem of not being able to…

Pros
  • Friendly Customer Service
  • Professional Dispatches
  • Fast dispatch times & reliable responses when neededCons : Only issue is it really limits how many people an account gets
Cons
  • There are disadvantages

Revainrating 5 out of 5

Great Customer Service & Understanding Dispatches

The customer service team at Valor has been amazing to work with! They are always willing to help and go above and beyond to ensure we have the support we need. I dislike that you cannot transfer calls from one dispatcher to another without having to create a new call. It would be nice if they could just transfer calls from one dispatcher to another so that we can take advantage of all the different dispatchers and still stay in one office. We are solving our problem of not being able to…

Pros
  • Friendly Customer Service
  • Professional Dispatches
  • Fast dispatch times & reliable responses when neededCons : Only issue is it really limits how many people an account gets
Cons
  • There are disadvantages