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Viavoo Review

6

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
Marketing, Conversion Rate Optimization

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Description of Viavoo

viavoo centralizes the voice of the client, transforms the verbatim into structured data and provides information relevant to the action

Reviews

Global ratings 6
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    2
  • 4
    4
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Viavoo - Useful tool when working remotely

The best thing about Viavoo is that it has an excellent customer service team who are always willing to help you with any queries you might have. They also provide great training for new users as well as ongoing support to existing customers. There's nothing much I dislike about Viavoo other than the fact that they don't have a mobile app yet. It would be really helpful if they could make one in the near future. If you're looking for a cost-effective solution for your transcription needs, then…

Pros
  • High quality turnaround time
Cons
  • Mobile App lack thereof (as mentioned above); Lackadaisical attitude towards

Revainrating 5 out of 5

Best Communications Solution For Remote Employees

The best thing I like about VIAVO is its simplicity and availability in multiple languages (English - Spanish). Also it's easy integration with SaaS platforms such as Salesforce.com or Google Apps for Business that can be used by our sales department. It also allows you to use your existing VOIP phone lines instead of having dedicated Voip numbers which are not always affordable when companies grow fast! Maybe more features could have been added but we did manage using only few functions from…

Pros
  • Multiple language option
  • Fast download time before install.
  • This really helps business growth!!(Brazil)
  • Very Easy connection procedure compared w/ traditional telephone systems; )Good quality calls!!!
Cons
  • Zero

Revainrating 4 out of 5

Excellent Platform and User Friendly Interface

I like how easy it is for you guys as an agency/company can have all your clients under one roof! You do pay per transaction so we wanted some way that they could be free or low cost but still use VIAVOO which would definitely help us get more customers onboard with our service provider platform - great idea!! Not sure if there's anything right now because this was just released in September 2018 however i think having multiple ways people hear about using these platforms helps build trust…

Pros
  • I like that it has all the different options for our company and it's easy to use
Cons
  • It would be

Revainrating 4 out of 5

Great Way To Monitor Unanswered Calls

I like that it allows me not only see my voicemails but also listen too them as well! It is very easy for people who are out in public or at work with their cell phone/ipad etc..to use this service without having any issues. Sometimes there can be some delay when you call back if your number isn't saved yet so try calling again later after saving yourself from leaving an important message behind!! Make sure everyone knows how they need to save themselves before going off-line otherwise…

Revainrating 4 out of 5

Excellent Call Recording Software - Very Convenient

The ability to have all the calls recorded at once is great as it will save time from having to listen to the same call multiple times. We do not like that there are no buttons for us to press to record the call. It seems that we have to start them from the beginning each time which adds more time to the process. This software is very helpful in managing and recording calls made by our employees. The best part about using VIAVO is that it's so easy! You can literally do everything from…

Pros
  • Very fast response support team..easy training videos provided..very quick implementation...great customer service...all features included without additional fees....good quality recordings........the interface looks modern & professional................most importantly my entire staff loves working here!!! :)
Cons
  • There should definitely

Revainrating 5 out of 5

Very useful tool and definitely recommend

The best thing is that you can share your schedule with other people in order for them to know when they are free or not available so it helps me out alot since I am busy most times but still want others who need my help around during those hours as well. It's also good because if there was an emergency at work i could just go online from anywhere without having to worry about getting home first. Nothing really bad except sometimes some messages don't show up until after 2-3 days which makes…

Pros
  • Easy wayto communicate
  • Great customer service team & tech support staff.
  • Very user friendly interface, easy navigation very intuitive.
  • Fast response time (no more waiting!)
  • Ability To create events using our own pictures insteadof stock photos provided by vendor
  • Event reminders via email / text message
Cons
  • It is hard to say