Header banner
Revain logoHome Page
virtuallogger logo

VirtualLogger Review

1

·

Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Employee Monitoring

View on AmazonView on ЯM

Description of VirtualLogger

VirtualLogger LLC provides call recording, quality monitoring, post-call surveys and e-coaching technology to contact centers on a hosted basis. Our "pay as you go" approach is designed to dramatically reduce the cash investment required for recording and QA systems and related technology. In addition, because we maintain the database and application software from our central operation center, clients can access their recordings, call evaluations, coaching content and other data from anywhere.

Reviews

Global ratings 1
  • 5
    0
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

We are very happy with the work Leanne has done for us.

This has been a wonderful partnership. Working with Leanne has been great! She has been super responsive and helpful every step of the way. She has kept us updated and provided valuable insights and suggestions along the way. We have had great success with her expertise in calling analytics and analytics management. It has been extremely useful for us to utilize her knowledge of how call recording affects our survey results. Her guidance on when and why to use certain technologies has helped us

Pros
  • Very responsive and always willing to help.
  • Has a lot of insight and understanding of our industry
Cons
  • Needs a little bit of work around making updates to accounts and managing multiple campaigns
  • Would love to have some more reports/data on the dashboard
  • Some industries may not like their pricing structure or the pay-per-call approach