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virtualQ Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of virtualQ

virtualQ is the market leader for B2B customer support software, specializing in call support pre-call, sequencing and prioritizing calls, and managing call loads. We bring fresh, unique solutions to the customer service sector with our AI-based product portfolio in order to enhance customer experience and optimize operational efficiency. Our product portfolio includes virtual waiting services, appointment booking services, voice-based IVR, voice automation assistants, call volume peak management, and more. Our clients see as much as an 8% increase in customer satisfaction scores and a 1,000 idle agent hours drop within 3 months of implementing our solutions. With a client base ranging from insurance to retail to service utility providers and others, we're looking forward to supporting your company to make your customers say, "Wow!"

Reviews

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Type of review

Revainrating 5 out of 5

Great Training Platform for Your Virtual Staff

The best part of virtual Q is the ability to customize the agent's skillset. You get to set the level and type of questions that will be asked and the agent can choose which one they want to answer. It's easy to train new agents without having to hire a large team of people or spend a lot of time doing so. The system does sometimes have issues when it comes to loading certain files. This happens very often and results in me not being able to use the system until I delete all the old ones. When…

Pros
  • Virtual q has made my life much easier! My staff gets trained quickly with just 3 hours per week spent for each employee who needs education/training as well
Cons
  • Will fit