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Websays Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Marketing, Digital Analytics

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Description of Websays

Websays is a software services company focused on web search, natural language processing and machine learning. With a mixed team of developers and data analysts, we meet our clients’ needs for data intelligence to handle large volumes of unstructured data. We categorize this data by topics, analyze indicators such as sentiment and generate summaries and reports, all in real time using our control panel, the Websays Dashboard. We provide: - Reputation reports - Digital clipping - Opinion, market and competition reports - Identification of influencers - Election prediction Moreover, with our connectors Zendesk or WordPress we can manage the relationship with the customer and the publication of reports and contents.

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Type of review

Revainrating 5 out of 5

Great platform for improving CS and CX

The tool has helped us improve customer service across multiple channels (web chat, email). It's easy enough that anyone can use it without needing any training or support from an experienced user. I wish there were more templates available so that less customization was needed when building out new campaigns/channels. Also would be nice if you could import your own CSV files instead of having to create them yourself each time. Customer Service Manager at Siegel & Gale - helping drive…

Pros
  • Helpful for all aspects we need help as well! Great team also makes my life easier!! Thank You!!! :)
Cons
  • There are disadvantages