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WIM.Agency Review

5

·

Very good

Revainrating 5 out of 5  
Rating 
4.8
Professional Services, Emarsys Consulting

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Description of WIM.Agency

WIM.Agency is engaged in consulting, strategic and research projects on CRM marketing with deep analytics. They conduct a detailed study of competitors, identify trends and use them in a system of customer relations. They develop Customer Journey Map, Communication Map, rely on RFM segmentation and data analysis.

Reviews

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Type of review

Revainrating 5 out of 5

Excellent customer service & strategic thinking

The team has done excellent work for us from start to finish! I highly recommend their expertise as they are very knowledgeable about our industry (mortgage banking) and have been able to provide great insights that we can act upon immediately after each engagement session. We've had some challenges getting things set up correctly but Kim was always helpful via email or phone call when questions arose during implementation. Nothing so far - everything's going smoothly!! Would definitely engage…

Pros
  • Great attention given by all staff
  • Very responsive with follow ups throughout process
  • Clear insight into customer segment research & analysis
Cons
  • Will fit

Revainrating 5 out of 5

Fantastic Results plus Great Attention

I like that they are very attentive to details which makes for more effective campaigns as well as long-term relationships once we achieve success together. The team always listens to what you have to say rather than just providing answers without feedback or suggestions. This can be difficult at times especially if it's something outside their expertise but when it comes down to finding out ways forward from your point of view then this has been fantastic! Nothing specific - all our results so

Pros
  • Very easy process with no hidden costs / fees (apart form credit card payment)
Cons
  • Almost everything is ok

Revainrating 4 out of 5

An Intuitive tool made just perfectly in terms and needs

The main advantage for me was that I could see all my past emails sent to customers through one interface which helped us easily find out what our clients were looking at or not interested (or maybe they never saw it). It also allowed you send your future messages right away without waiting weeks before sending anything new! You can't really do much about this if someone has already opened an email from another account but still - why would anyone want their inbox flooded by tons of spam? If…

Pros
  • Speed is great, user friendly UI
  • Great mobile app experience where ever i am in
  • Ability tp sync with external services e g salesforce CRM &amp ; others
  • Secure storage solution
  • Great support network
  • Fast response time

Revainrating 5 out of 5

Useful tool in managing internal teams

It's very helpful to know what our clients are looking for when we're doing presentations or meetings. The reports that they provide us help me understand how my team should be interacting with our client base. I like having all this information at one place so it makes things easier! There isn't anything about Wim. Agency specifically that I dislike but there might not be much out there to dislike. Just keep using their services as long as you need them. We've been able to see who our most…

Pros
  • Its nice knowing exactly whats going in each day without any issues.
Cons
  • Some little things

Revainrating 5 out of 5

Great agency with an excellent knowledge of marketing

The team at Wim Agency has been instrumental to our growth over many years now - we have worked together for almost 20! Their expertise across all areas from strategy through implementation makes us confident that they are able to provide great advice as well act when action needs taking (and not just talk!). I don't think there's anything specific about which would be good or bad but their approach always seems right; it feels like what works best really reflects how you'd want your business…

Pros
  • They take feedback seriously
  • Open minded, willing/able clients with lots insights into industry in general
  • Trusted advisor &amp ; friend who understand businesses' unique challenges along side my senior partners / board members
Cons
  • It is hard to say