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WOW24-7 Review

2

ยท

Excellent

Revainrating 5 out of 5ย ย 
Ratingย 
5.0
Business Services Providers, Contact Center Outsourcing

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Description of WOW24-7

WOW24-7 provides the most powerful multichannel customer support services for SMB, private entrepreneurs, and startupers. We seek to serve you in the best manner using the most suitable channel for your prospects or customers: phone, chat, e-mail or social media. We have very flexible terms of service and we can expand your business worldwide with 24/7/365 customer care solutions.

Reviews

Global ratings 2
  • 5
    2
  • 4
    0
  • 3
    0
  • 2
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  • 1
    0

Type of review

Revainrating 5 out of 5

Great customer relationship, quick response times

The team is extremely fast to respond and always ready to help! They are super personable and friendly as well. Sometimes I feel like they do not understand my questions but then I realize that it was just me being overly picky. It's a great place to work with smart people who love what they do! They're solving real problems every day - it makes our lives so much easier! I've never been disappointed by their service. The biggest problem we have now is finding employees who are willing to workโ€ฆ

Pros
  • Very prompt response time, very helpful customer support representative (Molly), flexible hours for remote workers in US
Cons
  • I don't really have any dislikes about this, everything is just fine

Revainrating 5 out of 5

Live chat and great customer support

I like that it is easy enough so people who are just starting out can use them! Also they offer live help which makes things easier since we do not have time at work/school all day long but still need answers fast!! Sometimes when someone calls with questions about our products there seems confusion between what their asking vs whats actually being offered? The service helps us respond faster than before by having an online store as well where users will be able find more information if neededโ€ฆ

Pros
  • Easy to navigate website.
  • Promptly answered phone queries within 3 minutes most times, even for very last minute requests or in instances no one else was available
  • Live chat support during business hours
Cons
  • Good but not great