My wife bought this coffee maker for me over a year ago. Six months in, the unit just would not brew; I contacted customer service and they sent me a new base, at a shipping cost of nearly $30 (ridiculous). I paid it because I love the brewer that much. Six months later.same issue. Like a moron, I scrapped that unit and purchased a brand new one. So far, it is fine and I do love it, but if I have the same issue again, I'll give up on it and will update this review with only one star. In other woSee full review