The best feature is being able to see all of my patient's information at one place! I love how easy it was for me as an office manager/office assistant to be able to keep up with everything going on within our clinic. As far as any dislikes there are none really. If you have been looking into this product do yourself a favor and go ahead and get it! We were using several different programs prior to getting dental intelligence but we couldn't pull up all of our info from other sources. Now that we use dental intelligence we can easily access every piece of information regarding each patient.