I like that you have an option to choose if your agent is able/willing t do it for free (or at least minimal cost), so not all of us are in need o pay extra money every month just because we want our customers' information updated! Also love how easy this software makes my life as well - no more having excel open up with tonsa data from past months ready made; now i'm always working off one file which saves me time when updating accounts etc.. The only thing about billy was its interface could be better but thats nitpicking :). It's great knowing what bills were paid / due each day without going through multiple tabs looking back over previous days worths of entries-it does everything there shouldnt ever really b any problems using Billing Manager!! Its saved SO much work. Great product overall! We've been very happy.