The best thing about this service is that they are very reliable when it comes to keeping our computers safe from viruses and malware. They have helped us with many problems we've had over time. I do not like that sometimes they don't answer right away or if someone does pick up the phone the person doesn't know what's going on. Sometimes we need them to fix something but no one ever picks up the phone so we just give up. We haven't found anything bad yet because of how helpful they have been in solving any issues.