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Managed Services Provider Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Security and Privacy Services, IT Compliance

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Description of Managed Services Provider

When it comes to productivity, reliability, and efficiency, bigger isn't always better, especially for small business owners. Staying lean can help you remain agile and innovative, while also meeting all your technology needs. With scalable solutions designed to provide security and compliance customized for your needs, Managed Technology Services help keep overhead low and allow companies to focus on growing their business.

Reviews

Global ratings 3
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Excellent Customer Service, Proactive and Highly Professional

I like that they offer so many services from IT support up through server management as well cloud storage options with both Amazon AWS or Microsoft Azure! The best thing about them is there customer service team - which goes above & beyond what most other providers do in this day an age!! They are very professional but really listen too our requests/needs when solving issues we have related tot he computer systems used by my employees at work.- no benefits offered- expensive (even though its…

Pros
  • Helpful, responsive techs who know exactly how their system should operate for maximum efficiency; can provide suggestions regarding changes necessary during upgrades etc., knowledgeable helpdesk personnel willing t o take care f all questions promptly ; quick response times
Cons
  • None

Revainrating 5 out of 5

Affordable solution and excellent client care

I like that this is an affordable way to get quality service without paying out of pocket, or having to hire inhouse tech support personnel. Not many things, but if there are problems with our email system when we try to send emails from work, they just don't show up or sometimes never do at all. Sometimes these issues come back later so make sure to check frequently! Great option for clients who need someone in house but not willing to pay the cost of hiring full time employees (or who have…

Pros
  • low costs per user vs traditional desktop software solution
Cons
  • Some difficulties

Revainrating 5 out of 5

Great service to protect your computer from viruses and malware

The best thing about this service is that they are very reliable when it comes to keeping our computers safe from viruses and malware. They have helped us with many problems we've had over time. I do not like that sometimes they don't answer right away or if someone does pick up the phone the person doesn't know what's going on. Sometimes we need them to fix something but no one ever picks up the phone so we just give up. We haven't found anything bad yet because of how helpful they have been…

Pros
  • Reliable
  • Good support staffs for call centers around th country.
  • This makes things easier, especially since my department isn’t required too much customization at times due o specific requests being made elsewhere within other organizations as opposed using generic templates where only certain requirements can be met such s creating new user IDs instead off having several different accounts per individual employee which would cause
Cons
  • Some disadvantages