I really like how quickly I was able to get up and running with Shed Wool without needing any additional training or customer service assistance. There's a lot of features that are simple enough for a non-techie person to understand but powerful enough for more advanced users. The product has helped us keep track of all our employees' schedules across multiple offices. When things go wrong, there tends to be very quick response times with their team. They're always willing to help and will work around different schedule requests as needed. We haven't found anything yet that we dislike about this software. It's been helpful in managing the many shifts we have at my workplace.