The best thing about this software is that it has all the features of any other call recording softwares, but at an unbeatable price point. I love how easy it is to use and also how simple it is for my team members to access as well. There are some minor issues like sometimes its hard to get audio from calls if there are multiple people speaking in one room or even just background noise. But overall i think microcall does what they say so far and have not been disappointed with their service thus far. We've seen great results using this product. It's helped us identify trends and areas where we can improve our customer experience.