Review on Helpdesk by James Pope
Review of ticket management software used in corporate environment
I like that this allows you to manage all your tickets from one place which makes it easier for me as an admin/supervisor since everything can be done at once instead having multiple tasks going through my head! Nothing really but its good enough so far i guess? We have not found anything yet where they could improve upon or make better than what already exists with other softwares out there such has Zendesktops ticketing system (which isn't free).
Managing customer support issues via email was very time consuming especially when sending several emails back-to -back each day due too high volume mailings being sent daily by users who don’t read them properly before submitting requests etc.. So now after using TicketDesk things are much faster because everyone gets notified immediately if any issue comes up rather then waiting until next business days only finding someone online during office hours just about 10% times per week!!
- It's user friendly, simple layout
- Great functionality within software itself; no need expensive addons in order obtain additional features desired.
- Ability tp create new ticket wth ease without needing internet connection needed
- Email notifications directly emailed straight into inbox unlike others we've used previously
