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Austria, Vienna
1 Level
741 Review
46 Karma

Review on Upgrade Your Bathroom With TRUSTMI'S Elegant 2-Handle 8 Inch Widespread Sink Faucet In Brushed Nickel by Ray Welchhance

Revainrating 4 out of 5

Leaks and mislabeled handles

Bought this months back and just got to point of install. Fairly simple to install as I have experience with sink installations. The product is solid and looks beautiful. The main issues are they LEAK bad at all but one of the three quick connects (double vanity, 2 faucets.) No matter what I do, they just leak. Now I'm stuck with this as it cant be returned. Will try to buy new quick connects but I don't think it will work. Also, as others have stated, the handless come mislabeled. This took an hour out of my time because I had to take all apart and switch handles.UPDATE: 04/03/2020After emailing the company they recommended I purchase: Uxcell O-Rings Nitrile Rubber, 7mm Inner Diameter, 11mm OD, 2mm Width, Round Seal Gasket Pack of 10 off of Best Buy to rectify the issue of leaks. I did, and this indeed fixed the problem. They offered to refund me the $5.00 for the gaskets as well. They answered all my emails within 24hrs, even on the weekend which I appreciated. Only reason I wont give 5 stars is due to the fact this problem took a lot of time and headache to fix and the handles were labeled incorrectly, which also took time to correct. Faucets look great, now I just hope they last!

img 1 attached to Upgrade Your Bathroom With TRUSTMI'S Elegant 2-Handle 8 Inch Widespread Sink Faucet In Brushed Nickel review by Ray Welchhance



Pros
  • The 2-handle design is ADA-compliant for accessibility
Cons
  • The faucet may not have a sturdy or well-constructed feel when in use