It's been 1 year since I bought it and I'm still using it on daily basis. I have chronicle backpain and it definitely helps (I know don't expect anything to completely cure my backpain after so many years). It's no hassle to use it, -- throw that in microwave for 1:30 mins and it's ready. And I just wrap the straps around my chest and tie them, and for most of the parts, they stay, -- lower back, neck, shoulder, middle of the upper back. I found it difficult to make them stay at the sides of my upper back, but hey, what other products do?If you are busy and don't have time to go to therapists, just want some comfort when you are working in front of computer, this is for you.
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