Review on AnswerFirst by Patrick Diaz

Nothing particular I think it's good tool for contact centers as well like voice activation system which helps us in easy task of handling multiple calls at same time with single agent. It also help reduce workloads among agents by providing automated chat solutions, virtual receptionist etc. Lack customization features. More options should be made available so that we can customize our own tools accordingly. Good thing is integration with Microsoft Teams or Skype for business allows me transfer call from queue manager into my work space so i have access right away without waiting for an email notification.