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AnswerFirst Review

3

ยท

Very good

Revainrating 4 out of 5ย ย 
Ratingย 
4.2
Business Services Providers, Virtual Receptionist Services

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Description of AnswerFirst

Handling 24/7, after-hours, overflow, special projects and any other instance where you need to provide superior customer service.

Reviews

Global ratings 3
  • 5
    1
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Poor customer service and management

I like that we can manage our calls from one place which makes it easy for customers when calling us with questions or concerns while they are in an emergency situation! Customer Service is very poor at times but this could be because there isn't enough call operators during certain hours of operations as well since answering phones would mean less money per hour paid out then having more agents working their scheduled shifts (or doing overtime). Sometimes if someone has called many differentโ€ฆ

Revainrating 4 out of 5

Great platform used to manage phone center

Nothing particular I think it's good tool for contact centers as well like voice activation system which helps us in easy task of handling multiple calls at same time with single agent. It also help reduce workloads among agents by providing automated chat solutions, virtual receptionist etc. Lack customization features. More options should be made available so that we can customize our own tools accordingly. Good thing is integration with Microsoft Teams or Skype for business allows meโ€ฆ

Pros
  • Good integration and easy access to call logs and transcriptions
Cons
  • Lack of customization options and features

Revainrating 5 out of 5

Very Pleased So Far With This New Business Tool

I like that it is easy for me as an employee of my own business answering calls from clients who are calling in with questions or concerns about their accounts! It's great because there isn't much downtime between callers which keeps our phone lines busy all day long without having people waiting around too often due to slow connections etc.. There could be more features added such as being able to add notes (like when we had one caller ask if they should have waited longer before contactingโ€ฆ

Pros
  • The customer support has been helpful every time i've needed help setting this up properly since its slightly different than any other system out now days.
Cons
  • Almost never