VANMASS convinced me! If you tell one of a car mount company's customer service desks that your car mount falls off every time you finish eating and you want a refund, what should customer service do? VANMASS gave us the right answer, they contacted me with 10 emails and finally solved the problem. I have to say that I was very satisfied when I received VANMASS. The packaging is very simple and elegant. You can tell it's not the same as the $5 car mount on the market. The product is a work of art, the cut is clean, all parts are finished and the installation is very easy. At first there were no problems at all, then something strange happened. There are two Mexican restaurants near my company, I ate there sometimes. The weird thing is that every time I come back from the Serrano, my car mounts fall off and then I have to clean the suction cups and reattach them to the dash. But I didn't encounter this problem when I left another Mexican restaurant. I parked my car in the same parking lot, it's so frustrating. I contacted VANMASS about the warranty but I think VANMASS was wrong. This kind of thing happens all the time, it's really frustrating. I didn't expect VANMASS customer service to answer me immediately and didn't think it was fake. After receiving the details, she asked how long I usually stay at Serrano. Then I understood the problem. Serrano's shop is better than the other restaurant down the street. It took me about an hour to have lunch at Serrano, not half an hour at others. Customer service told me that when the temperature outside the car is 100β, the temperature inside the car is about 130β after half an hour, 150β after an hour. The car mount fell out due to the rapid rise in temperature. I've since put a car mount in the vent or parked my car in the shade in hot weather, no matter what Mexican restaurant I go to, I've never had this problem again lol I'm so grateful to VANMASS customer service for helping to resolve this problems. I really feel that VANMASS is professional and responsible, the response is timely and not formal. In short, VANMASS is a brand I CAN TRUST! The best shopping experience at Revain.
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