Received the chair yesterday but didn't unpack it. I have tried three times to contact HON-BASYX customer service, which appears to be a subsidiary of HON, about the chair and they have not responded. So I'm discouraged by the fact that manufacturers don't answer general questions about their products. HON is very well known for their commercial quality products which is why I bought them. Furthermore, I hope that it has the same quality as HON products!
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