I like that it is easy for me as an individual user who just needs basic data gathering from my customers to put together reports in Excel without having access or use of macros which makes this program ideal if you are looking at customer base size alone (no macro needed). The layout could be better when adding more than one record into each row but other then thats not much trouble with doing any kind of report building out using these records only available via phone calls etc., nothing really comes across negatively while making your own database through ouTreachy so far! If its something i was interested enough to give another try maybe after some time would update their software again though overall still good product especially since they have such great support staff!! Customer Service has been helpful throughout our transition/adoption process. It's a great tool for tracking customers and leads. I have used it for years. There are a few glitches. Sometimes it's slow to load and the customer info isn't always correct. It's a great tool to use to track leads and customers. It is also a good tool for sending out emails and tracking opens and clicks. It's great to use for marketing. I also use it to send out emails and track opens and clicks.