Did exactly as instructed, created and registered an account and sent the package. The lab received the package in 3-4 days. But after 3 weeks I didn't get an email with the results so I called. They said I should have received an email with the results but didn't receive it. I also checked the junk mail folder. I deduct 1 star for that. However, when I called, they were responsive and emailed me the results straight away.
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