Review on Enhance Your Shower Experience with the Delta Faucet Classic Shower Valve Trim Kit - Stainless T13020-SS by Thomas Unruh

Our home was built in 2003 and the existing shower stall says Delta 1400 Series. I thought this finish was very similar to the existing finish, only it has a different grip replacing the outdated glass ball grip which has outlived its purpose. I'm going to install it and think it'll be easy with the bonus of a brand new cartridge that should last a few years, only I've hit a snag. A snag that could have been avoided if only Delta had paid more attention. The new cartridge doesn't fit the width of the old one where you put it in the valve body. The old one is only a few inches wider, which means I'll either have to use it or get a new replacement cartridge. Why resize the cartridge in this way and cause problems when reinstalling? Using the old one leaves me with another problem. The old one needs a longer sleeve to avoid a gap between the handle and the decorative plate (pictured). Called Delta and they sent me a longer case which should fix the problem. I had a really good experience with their CS team. I always get someone pretty quick and they're based in the US. That's two HUGE ++ deltas! I wish all companies were as responsive as you.