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58 Karma

Review on FOCUS by Craig Rossman

Revainrating 4 out of 5

Great Customer Service Software For Small Businesses

I like that you can connect with all members in one place, including past guests who have already purchased their vacation time! It's easy for our staff as well because we are able to see everyone at once instead if having several different email addresses or phone numbers associated w/ each guest & member account- it makes things so much easier when communicating back'n forth about changes needed during an upcoming trip!! The only thing i dislike would be being unable too view individual accounts without logging into my main profile page - which isn't always possible due to other systems needing access first before viewing specific profiles.- We use this software primarily for communication between myself personally AND also via group emails sent out by me through team management tools such as Slack etc., but sometimes there may come along those moments where someone needs immediate assistance regarding something going wrong within Focus itself e.g.; website not loading properly OR issues relating specifically towards billing questions / queries related directly to payments.

img 1 attached to FOCUS review by Craig Rossman

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Pros
  • Easy navigation
  • Great customer support service (and fast response times)
  • Lots o' options available from various areas throughout site.
  • Simple interface designEasy enough even just new "users" could navigate around easily while usingFocus system themselves..especially since they're presented witheasy ways tto manage everything accordingly.(ease is key!)
Cons
  • If anything goes awry outside your own personal experience then its difficult finding people