I like that it is easy to use for my clients who are not tech savvy at all! The software also has an option where they have their own personal account so if something happens with one client's files then another user doesn't lose access as well which makes things easier when working in different states/countries too!! It would be nice however there could possibly just by more options available within each file (such as adding images) but this may require additional training from support staff? We've been using med trans since we started doing business together about 5 years ago now & haven’t had any issues yet other than some minor glitches heren'there during busy times - nothing major though. They always come back quickly wth solutions once contacted via email regarding problems etc.. Their customer service team really helps out whenever needed even after hours sometimes due t o time zones differences across countries /.