It was easy to navigate through the site using the search bar at the top of each page. The layout is very user friendly. We were able to set up our own schedule with reminders sent out via email or text message when tests/results needed attention from us. I also liked that it allowed me access to my medical information in order to make better decisions about my health. Not much. There's not really anything negative that I can say about this product as far as benefits go. This software allowed me to quickly get updates regarding changes made by insurance companies, which helped me save time on researching those changes myself. Also, having all of my personal data available so easily allows me to be more proactive than ever before! Having an online record of everything we do helps keep track of what medications are being taken correctly and how often they need refills. I'm no longer wasting time searching through paper files for important documents. Everything I have entered into this program has been organized online.