Of the first 6 screws, 2 were wedged in the metal guides rendering them unusable. I called the company and they said they had quality control issues because the screws were too big and offered to send in new guides and screws. In the meantime, they suggested I take apart a packet of 700 screws to see if any of them would slip through without snagging. The success rate was about 1 in 25 and I didn't want to waste time on it. I used screws on a deck with no rail. A day later another 1,400 screws arrived, but without guides. I called support again, the answer was QA issues and they didn't send any more manuals until the issue was resolved. Again, their solution was to sort through 1,400 screws to find the right ones. They did not offer time for repairs. I decided to restore my deck, so I went back to using unguided screws. About 1000 screws later, thanks to Craig, the deck is complete.
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