The ability to send automated emails or text messages are what I like most about this software. You can use it for customer support as well as internal communications across various departments within your organization. It's also very easy to navigate through once you get used to its interface. Nothing at all! It has everything that we need in order to run our business smoothly. We do not have any complaints with regards to userhorn so far. This is an excellent service if you want to manage customer communication efficiently without having to hire additional staff members. There are many ways that you can utilize this tool to make sure that you're able to reach out to customers quickly and effectively. As previously stated, there aren't any drawbacks that I'm aware of thus far. Our biggest benefit from using userhorn is the fact that we've been able to reduce costs by being able to handle more calls/.