Review on SwingAway 3-Bike Rack For 2" Receiver By Surco - Enhance Your Biking Adventures by Kartik Starks

I bought the rack, used it less than 10 times and now it is broken and I'm not getting any help from the manufacturer. When it worked I loved it, maybe a little harder to get the bikes on and off, but for the money it was great. I had one of the mounting bolts that secures the bike to the rack freeze up. The nut it threads into is hidden inside the rack and can't be accessed and the only way to remove the bike was to cut the bolts with a hacksaw. Now even using screw extractors and long handled pliers I still can't remove the stuck bolt. After contacting the manufacturer with my problem I was offered the opportunity to purchase a replacement bolt for $5 plus shipping, and payment can only be made by paypal.no help on how to remove the bolt or an offer of replacement.