The ability to have all of our therapists in one database, this also allows for quick communication between therapist offices via text or email as well! There isn't anything I dislike about it so far; easy access from anywhere really does help everyone get things done at their own pace without having someone else be responsible if they are out sick/on vacation etc... It is easy to use, has all the features I need for my practice and it is also very secure. The only thing I would like to see improved is their customer service. They did not respond to my emails or calls. I have used other programs in the past but Carepoint is by far the best program out there. I am able to do billing, schedule appointments, do electronic medical records, etc.