I like that it has made our website design so much easier to manage, there are no more spreadsheets or confusing data fields! It's very user friendly which makes my job as an administrator super simple.
The reporting tool could be improved (we need custom queries) but overall this software does what we want for now and will continue using in future with minor improvements. We've been able to streamline all of our eComm projects from one source instead of having multiple people managing them individually which was previously required.