Review on SuperChannel by Marcos Fiallo

The ability to have an in-house team that is able solve issues without having anyone else involved, this also allows us as customers not only be more informed but understand what's going wrong when it does happen which helps resolve any problems quickly! Nothing at all really I would say just keep up your training if you haven't already done so because there are some new features being released every now again or sometimes even monthly where they change something about how things work (which can cause confusion for users).

We use superchannel primarily due to its ease of setup compared other softwares we looked into such as Zendesk etc..