I like how easy it was to set up my rewards program! It's not extremely complicated or intimidating--it took me about 15 minutes total with 3 different people helping me get started (a sales rep in person; an account manager via phone & email; then another employee over chat). The ability to link cards from multiple companies into one system saves time since you don't have to manually enter all of your customers' information each month/quarter etc.. This also simplifies our reporting as well because we can pull reports across many months rather than having separate files just for those periods. Nothing so far. We've been using this product for 1 year now but haven't had any issues other than normal tech stuff which has nothing to do with vpromo itself.